Read e-book online Practical Communication: 25 Tips, Tools, and Techniques for PDF

By Amy Castro

ISBN-10: 153683291X

ISBN-13: 9781536832914

increase your relationships, bring up productiveness, and decrease clash via bettering your verbal exchange skills.

Having spent greater than two decades in specialist communications and coaching roles, Amy P. Castro deals straight forward suggestion for speaking effectively at domestic, on your office, and on your group. sensible communique presents streamlined information for facing real-life eventualities. tips on how to hinder misunderstandings and deal with awkward events with composure.

Do you ever wonder:

•What does this buyer particularly want?
•What’s quite bothering my coworker?
•Why is my boss so annoyed approximately this project?

Gain perception and turn into a extra useful communicator by way of discovering:

•How to exploit silence effectively
•How to accommodate criticism
•Tips on nonverbal communication
•When and the way to assert “no”
•Ways to interpret the habit of others
•How to enhance your listening skills
•How to offer empathetic responses
•Techniques for speaking to get results
•Effective techniques for facing mistakes
•How to deal with those who are upset
•What to do approximately gossip
•Ways to redirect terrible performance
•How to convey undesirable news

As president of leading edge verbal exchange & education options, Amy P. Castro offers office communications education to enterprise leaders, managers, educators, and federal govt staff. Her services comprises:

•Oral and written communique
•Customer provider
•Coaching
•Conflict answer
•Public talking, presentation, and facilitation talents
•Leadership/management talents
•Decision-making
•Delegation
•Interpersonal communication

Contact Amy via vacationing her site at www.Amy-Castro.com.

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Practical Communication: 25 Tips, Tools, and Techniques for Finding the Balance Between Getting Along and Getting Things Done by Amy Castro


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